Edgar Marmolejos

Master of Science in Computer Science | IT Leadership & Cloud Infrastructure

(347) 327-8521 [email protected] LinkedIn Profile

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Summary of Qualifications

A **results-driven IT leader** with a strong technical background and experience in multiple industries, including **Fintech, Government, and Law Enforcement**. Proven success in strategic planning, infrastructure maintenance (**Windows Servers, Kace SMA, WUSS**), and leading technical teams. Known for quickly adapting and driving organizational success through effective **Request Management** and project deployment.

Professional Experience

ETS Support Team Leader (Assistant Service Manager)

Navy Federal Credit Union, Vienna, VA

  • **Mentored and developed a team of 14 technical professionals**, focusing on skill growth and performance.
  • Managed daily Request Management team operations using **ServiceNow** to align with organizational objectives and compliance.
  • Generated and presented **weekly and monthly performance metrics** to senior leadership to drive process improvements.
  • Directed **User Acceptance Testing (UAT)** for platform upgrades and applications, ensuring stability and quality control.

Deputy Director of Information Technology

Town Of Vienna, Vienna, VA

  • Strategically planned, installed, and maintained departmental communications and **IT infrastructure**.
  • Managed the deployment and configuration of **Windows Servers** and facilitated data migration to new systems.
  • Oversaw system updates utilizing **Kace SMA, WUSS, and Manage Engine**.
  • Provided leadership to help desk staff and monitored Police Department and Town-wide helpdesk operations.

Information Technology Coordinator

Town Of Vienna, Vienna, VA

  • Led **inventory and asset projects**, overseeing the complete computer lifecycle program.
  • Maintained user account access and permissions through **Active Directory**.
  • Provided on-site and remote Tier II User Support and led hardware/software updates.

Tier II LAN WAN Tech & U.S. Army Service

Ease Technologies Inc. / U.S. Army (Various Locations)

  • Served as Junior System Administrator, providing **24/7 IT support to Fairfax County Law Enforcement Agencies**.
  • Troubleshot, repaired, and deployed images for over **2000 officer computers and 1500+ Panasonic Toughbook's**.
  • **U.S. Army Service (2002-2009):** Held leadership roles including Combat Patrol Team Leader, demonstrating operational planning and personnel management skills.

Core Competencies

IT Service Management (ITSM) Team Leadership & Mentorship ServiceNow Windows Server & Active Directory Kace SMA, WUSS, Manage Engine UAT / Deployment Projects Data Migration & Infrastructure Maint. Incident Management 24/7 Support Operations

Education

Master of Science in Computer Science

Monroe College, Bronx, NY

2022 | GPA: 3.53

Bachelor of Business Administration (BBA) in IT

Monroe College, Bronx, NY

2013 | GPA: 3.53

Certification

New Horizon: Windows Server 2016 (Installation, Storage, and Compute)

Military Training

  • U.S. Army Non-Commissioned Officer Academy, Ft. Drum, NY (2009)
  • U.S. Army CBRNE Academy, Fort Leonard Wood, MO (2002)